Dear Customers and Friends of Lock & Co. Hatters,
We are open and have been since the 1st July. Our shop at 6 St. James's Street, London will be open from 10am to 5pm, Monday to Saturday, and we warmly welcome you back for safe, summer shopping.
We have carefully prepared our shop so that you are comfortable and can enjoy your visit. You can expect dedicated, one-to-one personal shopping with one of our Hatters or Stylists, and a host will greet you and introduce you to the measures we have taken to safeguard our customers and our team.
Whilst those of you who are familiar with the store will notice some differences, please be reassured that we have worked really hard behind the scenes to ensure the service and experience you receive is exactly what you would expect from the world's oldest hat shop.
Brass markings and arrows will highlight our new one-way system and distancing measures, our hats will be cleaned and quarantined after trying them on and we have special head and hair protectors should you wish to use them. Our teams will wear face masks or visors and gloves at all times, and all equipment and surfaces are being sanitised throughout the day, and deep-cleaned in the evening. Hand sanitiser and complimentary disposable face masks are available for each customer, and you will even get to enter the shop through our secret door...
You do not need an appointment to shop at Lock & Co., but appointments are available as usual if you wish to avoid any queues, or have any specific requirements for your visit. Alternatively, we are always happy to welcome you to the store virtually, with an online consultation with one of the team. Simply give us a call or email us to book.
However you choose to come to Lock & Co., we couldn't be happier to see you again, and show you our new men's and women's ranges - as well as some of your classic favourites.
Welcome back to the home of hats.
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