Store Information


Dear Customer,


To protect our team and our clients, we have closed our shop until further notice. Whilst in 344 years we have never before closed our doors, including through two World Wars and financial depressions, everyone at Lock & Co. wants to do whatever we can to protect our society and play our part in the United Kingdom’s recovery from the Covid-19 Coronavirus.

We will continue to serve you through our online shop From today, all orders over £250, will qualify for free delivery and we will be extending our returns/exchange period to 120 days from receipt. We will aim to dispatch all items within 7 days of your order, as we take extra hygiene and personal protection measures to ensure your parcel arrives safely for everyone.

Please note that our phone numbers have changed whilst our teams work remotely. Our operating hours are Monday to Friday 9am until 5pm UK time. If we can’t respond immediately at these times, we will aim to return your call or email within 24 hours:

For Sales please contact +44 7727 143781 or

For Website Enquiries please contact +44 7367 357602 or

For Accounts please contact +44 7727 150774 or or

For Marketing & PR please contact +44 7367 356869 or

For Human Resources please contact +44 7572 146724 or

If you experience any technical difficulties when using our website, please contact +44 7307 355220 or

To speak to our Managing Director, please call +44 7309 712550 or write to

We are extraordinarily grateful for your loyalty and support, and we very much look forward to when we can open the doors for you again. Please keep safe and well.

Yours faithfully,

Lock & Co. Hatters

6 St. James’s Street, London SW1A 1EF, United Kingdom

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