Shipping & Delivery

LAST ORDER DATES FOR GUARANTEED PRE-CHRISTMAS DELIVERY

We work with DHL couriers to provide our customers with an efficient delivery service over the Christmas period. The below order deadlines will guarantee delivery before 24th December:

Territory

Order deadline

UK

Before 2pm on Wednesday 21st December

Europe

Tuesday 20th December

Australia

Tuesday 13th December

Japan

Tuesday 13th December

USA

Before 2pm on Tuesday 20th December

ROW

Before 2pm on Tuesday 20th December

 

DELIVERY 

We deliver by courier to addresses in the United Kingdom (which we define as England, Wales, Scotland, Northern Ireland, and all off-shore islands except the Channel Isles). We also deliver to the Channel Islands, the Republic of Ireland and to multiple international destinations.

We also offer a free pick-up service at our St. James’s Street shop via our Click & Collect delivery option.

Due to our deliveries being made by courier, you may choose a delivery address which is different to your billing address.

A signature confirming receipt is required for delivery. If there is no-one available at the delivery address to accept the order, the courier will leave a card asking you to arrange collection from your nearest depot, or to arrange a re-delivery.

 

UK, EUROPE & INTERNATIONAL DELIVERY CHARGES

Item

UK

Europe

Rest of World

Caps

£8.00

£15.00

£20.00

Hats

£15.00

£30.00

£45.00

Accessories

£5.00

£10.00

£15.00

Millinery (wide brim or oversized)

£20.00

£40.00

£55.00

 

DELIVERY TIMES

We will endeavour to dispatch your order within 5-10 working days. Orders will be delivered by courier.

During busy times, please allow up to 10 working days for delivery due to stock availability.

 

CLICK & COLLECT

We offer a free pick-up service from our St. James’s Street shop when you choose the Click & Collect option at the checkout. Please note that it is not possible to collect orders from those shops that stock our products in your country of residence.

For orders placed on

It will be ready for collection

Monday - Thursday

The following week

Before midday on Friday

From Wednesday onwards, the following week

After midday on Friday, Saturdays and Sundays

From Thursday onwards, the following week

When collecting an order from our shop you must provide both proof of identity and proof of the order. Failure to provide both of these will result in us not releasing the package to you.

 

DELIVERY CHARGES FOR RETURNING ITEMS

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.

Should you wish to return or exchange your order for personal reasons including a change of heart, you will be responsible for any postal charges relating to the return. For your protection, we recommend that you use a recorded-delivery service. 

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