1. STYLE & SIZE ADVICE
How do I work out my head size?
Take a tape measure and measure around your head, just above your ears, in either inches or centimetres. All of our hats and caps come sized and you can choose which sizing scale you wish to use. We’ve set the default to European sizing which is centimetres.
What is the correct way to style a brim?
The classic way to style your brim is flipped down at the front, and curled up at the back. However all of our brimmed felt hats can be worn with their brims turned back and front for a more contemporary look.
What happens if my hat gets smaller?
Over time the natural fibres in our hats and caps may reduce its size slightly, usually if the piece has been subjected to rain or any dampness. To stretch your hat back to its original size, we recommend using a hat jack - you can find our top tips for using a hat jack on our 'Hat Care' page.
What should I do if my hat or cap gets wet?
Do not place on a radiator! You should always allow your hat or cap to dry naturally in a warm place.
How should I handle a Panama?
Panamas must always be handled by the brim and not by the crown. Handling a Panama by the crown will cause the material to irreversibly split.
I've inherited a silk topper but it’s not the right size – can it be adjusted to fit me?
Unfortunately it is not possible to increase the size of a top hat. However our master hatters can alter the shape if there are gaps between the hat and your head by using the conformateur. For this we suggest booking an appointment to visit us in the shop along with your hat so that we can take a look - use our online enquiry form on the 'Contact Us' page.
Can you change the band & bow on my hat?
Yes but only for items purchased in our shop and not online. We charge £35 to change the band and bow on your hat and offer a small selection of mono and multi-tone ribbons. Alternatively if you have your own band and bow that you would like fitting, we charge £30.
All band & bow changes can take up two weeks but we will always personally advise you on the waiting time when you visit us.
2. COUTURE MILLINERY
Do you make couture hats in your shop?
Yes, all of our couture headpieces are thoughtfully crafted in the workroom of our St. James's Street shop by a team of skilled milliners.
How will a couture hat stay on my head?
Depending on the style of the hat chosen, typically a couture headpiece is fitted with a comb and/or a hair elastic. Elastics come in a range of tonal colours to suit the wearer's hair colour.
Can couture hats be returned?
Unfortunately we do not conduct refunds or exchanges on our couture or RTW couture collection due to the bespoke nature of the pieces.
Can I choose a couture hat style but have it adapted to my outfit?
Yes, depending on the hat style chosen. We offer a dye-to-match service for some of our couture and RTW couture millinery - this is £95.
3. STOCK AVAILABILITY
What if my head size is not available online?
Occasionally we may run out of sizes online but be sure to choose to be notified once it comes back into stock. You’ll then receive an email from us with a link to our website to buy the item.
Do you have a list of stockists?
Whilst Lock items are stocked in shops around the world, these pieces are unique to our wholesale clients and are not a mirror-image of our extensive range on our website and in our shop.
4. ST. JAMES’S STREET SHOP
What are your opening hours?
We are open from 09h00 – 17h30 Monday to Friday and from 09h30 – 17h00 on Saturdays. We are closed on Sundays and bank/public holidays. Our seasonal opening times will always be communicated on our website to ensure you don’t miss out on buying that someone special (or yourself) that hat.
Do you hold tours of your shop?
Our shop dates back to the 1700s and is full of original and quirky features. If you’re visiting us for the first time we’ll always make sure we tell you about our history but you are also free to browse our newly renovated Heritage Room at the back of the shop. Here we have a curated collection of archival content such as Sir Winston Churchill and Admiral Lord Nelson’s ledgers, the first-ever bowler hat, celebrity head-shapes and much more.
Can we photograph or film inside your shop?
We are always happy to let customers take photos of our shop, inside and out.
However if you are wanting to do a photoshoot or film for a media company, please email firstname.lastname@example.org. Please note that due to popular demand, we are not able to facilitate every request.
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